Site Reliability Engineering (SRE) Services for AWS
Our team of AWS-certified professionals ensure the speed and reliability of your systems while maximizing uptime as they scale, allowing your engineers to concentrate on innovation.
Innovating fast and reliably is crucial, and while speedy deployment of new features can give you a competitive edge, it can also compromise the application’s stability. The reliability of the application is crucial for providing a positive customer experience, and an unsatisfied customer can damage your company’s reputation and profits. Therefore, it is essential to strike a balance between speed and reliability, making an SRE strategy a must-have.
What Site Reliability Engineering (SRE)?
At DynamoCloud, we understand the importance of site reliability engineering (SRE), which is a culture and set of practices that ensure system reliability and maintainability. Our SRE team implements best practices, automation, and metrics to find creative solutions to issues that may cause user frustration, striking the right balance between reliability and feature velocity.
At DynamoCloud, we offer comprehensive support for site reliability. Our SREs are a team of AWS-certified developers, DevOps engineers, SysAdmins, and Solutions Architects who have the expertise to swiftly and skillfully handle complex infrastructure issues. By doing so, we allow your engineers to focus on developing innovative new features.
Our SRE team operates proactively and adheres to industry best practices
To ensure that your application operates at the desired level of reliability, we recommend working with your team to define SLOs (Service-Level Objectives) and SLIs (Service-Level Indicators).
Implementing monitoring and providing rapid response to alerts is also crucial to reducing Mean Time To Detect (MTTD) and Mean Time To Recover (MTTR). It's important to work with your developers to red-light or green-light launches based on SLOs (Service-Level Objectives).
We suggest integrating new tools and services for observability and automating runbooks to accelerate incident response. Maintaining the infrastructure with patching and responding to maintenance alerts is also essential.
We offer 24/7 support to optimize cloud operations, provide incident management to limit business disruption, and conduct blameless postmortems to prevent repeat incidents and improve future responses. By partnering with us, you can be confident that your application is operating at peak performance while minimizing business disruption.
Our approach to implementing SRE starts with the following process:
At DynamoCloud, we have developed a comprehensive three-step process to guarantee that you receive the appropriate support services for your particular environment.
Discovery
In order to provide effective support for your infrastructure, we begin by requesting an infrastructure overview from your organization. We then establish and test communication channels between your designated points of contact (PoCs) and our support team. As part of this process, we gather information about your alert/incident response management platform and any existing Level 2 (L2) and Level 3 (L3) support processes.
Onboarding workshop
As an expert AWS migration consultant, DynamoCloud holds numerous accolades and certifications, including:
- During our onboarding workshop, we work with you to define, measure, and track availability and user happiness. This includes defining Service-Level Indicators (SLIs) - the metrics used to measure compliance with Service-Level Objectives (SLOs) such as uptime or response time.
- We also assist in setting up monitoring and observability to provide rapid response to alerts, reducing Mean Time To Detect (MTTD) and Mean Time To Recover (MTTR). Additionally, we help establish an automated runbook and documentation, as well as an incident management process outlining the procedures and actions taken to respond to and resolve critical incidents.
- By collaborating with you to develop a comprehensive plan for measuring and maintaining system availability and user satisfaction, we can ensure that your infrastructure is optimally supported and that any potential issues are addressed quickly and efficiently.
Transition
The process of transitioning to DynamoCloud SRE team begins with their handling of alerts under the guidance of designated client engineer(s). In case of necessity, runbook, documentation, and diagrams are updated. Once the transition phase ends, the DynamoCloud SRE team takes over the responsibility for ensuring maximum reliability and support services for your environment(s) as per the mutually agreed-upon statement of work (SoW) and Service-Level Agreement (SLA).
Partner with DynamoCloud for AWS Site Reliability Engineering (SRE)
At DynamoCloud, we take site reliability engineering seriously, and our team of experts is top-notch. Our clients have expressed their satisfaction with our team, stating that “the team members we have on our account are really good. There is no way I would be able to find that level of talent and experience anywhere else.”
As a certified AWS Premier Consulting Partner, audited AWS MSP Partner, and AWS Well-Architected Partner, we have demonstrated our expertise in AWS infrastructure. We also hold AWS Competencies in Data & Analytics, DevOps, Migration, and SaaS.
We are passionate about AWS infrastructure and are excited to support yours.